RETURNS & EXCHANGES
Changes and returns will be made within a maximum period of 15 days from receipt of the shipment. In this period you must contact us at email email@example.com and send us the article by courier or certified mail. Shipping costs are borne by the customer.
Changes or returns will be made for another item available in the store or will be exchanged for a VALE of the same amount.
FREE shipping for purchases of € 50 or more.
For other countries the price will be automatically displayed before the final payment.
DELIVERY TIMES OF THE PACKAGE
Delivery time for standard shipments is 3 to 6 business days.
When sending your order, we will send you an email with the tracking number.
If 10 days have passed since you received the confirmation and you have not received your package, contact us.
HOW TO ORDER
Iglecreations.com is an online store so we do not have physical stores.
Orders have to be made online.
Remember that to make your purchase you first have to register.
I pay with credit card
Payment by credit card guarantees you a simple and secure form of payment.
We accept payment via MasterCard, Visa and American Express.
The amount will be charged to your credit card immediately after sending your order.
In case of return, we will credit the amount paid to the account associated with your credit card.
Your credit card information will be transferred encrypted, using SSL technology that makes paying by credit card at Iglecreations very secure.
If you want more information about security, click here.
Additional security of credit card payment
At Iglecreations.com you can use the following payment options:
Payment by bank transfer
With this payment method, you will receive an email after completing your purchase; In it you will find the bank details of Iglecreations so that you can make the transfer of the amount.
We will reserve the order for 7 days and it will begin to prepare once we receive the payment from you.
Important: so that we can associate the payment immediately, it is essential that you put the order number as the concept of the transfer. You will find this number in the purchase confirmation email. Do not use the invoice number, please.
When you return an order paid by bank transfer, we will refund the purchase amount to the same account from which you made the transfer.
Please make sure you have access to this account at all times.
As a result of an update in European legislation, the process for making bank transfers will be renewed from February 1, 2014 onwards. From that date, SEPA (Single Euro Payments Area) will come into force. The introduction of SEPA means that there will be no difference between monetary transfers in the national territory and transfers within the euro zone.
Beneficiary: Alexandre Iglesias