Any claims for misprinted / damaged / defective items must be submitted within 4 weeks of receiving the product. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims found to be in error on our part are covered at our expense.
If you or your customers notice a problem with the products or anything else in the order, please submit a problem report.
The return address defaults to Iglecreations. When we receive a returned shipment, an automatic email notification will be sent to you. Unclaimed returns are donated to charities after 4 weeks. If they are not used as a return address on the premises, you will be responsible for any returned shipments you receive.
Wrong address: if you or your end customer provide an address that the courier considers insufficient, the shipment will be returned to our facilities. You will be responsible for the costs of reshipping once we have confirmed an updated address with you (if applicable).
Unclaimed - Unclaimed shipments are returned to our facility and you will be responsible for the cost of a reshipment to you or your end customer (if applicable).
If you have not registered an account with Uglecreations and have added a billing method, you hereby agree that any order returned due to an incorrect shipping address or failure to claim shipping will not be available for reshipment and will be donated to charity at your expense. (without us making a refund).
Iglecreations does not accept returns of sealed products, such as, among others, face masks, which are not suitable for return for health or hygiene reasons. You hereby agree that orders returned with face masks will not be available for reshipment and will be removed.
Notice for EU consumers: In accordance with article 16 (c) and (e) of Directive 2011/83 / EU of the European Parliament and of the Council, of October 25, 2011, on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods manufactured according to the specifications of the consumer;
2. sealed products that have been opened after delivery and are therefore not suitable for return for reasons of health protection or hygiene,
therefore, Iglecreations reserves the right to reject returns in its sole discretion.
This Policy will be governed and interpreted in accordance with the English language, regardless of translations made for any purpose.
For more information on returns, read our frequently asked questions.