Documents
OVERVIEW
IgleCreations manages this website. The terms “we”, “us”, and “our” refer to IgleCreations throughout the site. IgleCreations provides you, the user, with this website, including all information, tools, and services available from this site, conditioned on your acceptance of all terms, conditions, policies, and notices described here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), as well as any additional terms and conditions and policies linked herein and/or accessible via hyperlink. These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and/or content contributors.
Please carefully read these Terms of Service before accessing or using our website. You agree to be bound by these Terms of Service by accessing or using any element of the site. You may not visit the website or use any services if you do not agree to all of the terms and conditions of this agreement. Acceptance is solely restricted to these Terms of Service if these Terms of Service are considered an offer.
Any new features or tools added to the current store will be subject to the Terms of Service as well. The most recent version of the Terms of Service can be seen on this page at any time. By making updates and/or changes to our website, we retain the right to update, amend, or replace any portion of these Terms of Service. It is your duty to check this page for updates on a regular basis. Your continued use or access to the website after any changes are posted implies acceptance of those changes.
Hostinger and Woocommerce powers our online store.
SECTION 1 – TERMS OF AN ONLINE STORE
By agreeing to these Terms of Service, you represent that you are at least the legal age of majority in your state or province of residence, or that you are the legal age of majority in your state or province of residence and have granted us permission to enable any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, and you may not break any laws in your area (including, but not limited to, copyright laws) by using the Service.
You are not permitted to send any worms, viruses, or disruptive code.
Any violation of the Terms will result in the immediate termination of your Services.
SECTION 2 – ALL OTHER CONDITIONS
We have the right to refuse service to anybody at any time for any reason.
You acknowledge that your content (except credit card information) may be transported unencrypted and may entail (a) transmissions across different networks and (b) modifications to meet and adapt to technical requirements of connected networks or devices. Credit card information is always encrypted during network transfer.
Without our express written consent, you undertake not to replicate, duplicate, copy, sell, resell, or exploit any component of the Service, use of the Service, or access to the Service or any contact on the website through which the service is offered.
The headings in this agreement are presented for convenience only and have no bearing on the Terms.
SECTION 3 – INFORMATION ACCURACY, COMPLETENESS, AND TIMELINESS
We are not liable if the information on this site is not accurate, complete, or up to date. The content on this website is for general information purposes only and should not be relied on or used as the sole basis for making decisions without accessing primary, more accurate, more complete, or more timely sources of information. Any reliance on the information on this website is entirely at your own risk.
This website may contain historical information. Historical information is, by definition, out of date and is given solely for your convenience. We reserve the right to change the contents of this site at any time, but we are under no duty to keep any information on our site up to date. You acknowledge that it is your obligation to keep track of changes to our website.
SECTION 4 – SERVICE AND PRICES MODIFICATIONS
Our product prices are subject to change without notice.
We retain the right to alter or discontinue the Service (or any part or content thereof) at any time and without notice.
We will not be accountable to you or any third person if the Service is modified, priced, suspended, or discontinued.
PRODUCTS OR SERVICES (IF APPLICABLE) SECTION 5
Certain products or services may only be available through the website. These products or services may be in limited supply and are only returnable or exchangeable in accordance with our Return Policy.
We have made every attempt to display the colors and images of our products that show in the store as precisely as possible. We cannot guarantee that the colors displayed on your computer monitor will be accurate.
We reserve the right, but are under no obligation, to limit the sale of our products or Services to any individual, geographic location, or jurisdiction. We may exercise this privilege on an individual basis. We retain the right to limit the quantity of any of our products or services. All product descriptions and pricing are subject to change at any time without notice, at our sole discretion. At any time, we have the right to discontinue any product. Any offer made on this site for any goods or service is void where prohibited.
We make no guarantee that the quality of any items, services, information, or other material purchased or accessed by you will meet your expectations, nor do we guarantee that any errors in the Service will be repaired.
SECTION 6 – BILLING AND ACCOUNT INFORMATION ACCURACY
We reserve the right to reject any order placed with us. We reserve the right, at our sole discretion, to limit or cancel the number of items purchased per person, per household, or per order. Orders placed by or under the same customer account, credit card, and/or billing and/or delivery address may be subject to these restrictions. If we change or cancel an order, we may attempt to tell you by contacting the e?mail address and/or billing address/phone number supplied at the time the transaction was placed. We have the right to limit or reject orders that appear to be placed by dealers, resellers, or distributors in our sole discretion.
For any purchases made at our store, you agree to provide current, complete, and accurate purchase and account information. You agree to keep your account and other information up to date, including your email address, credit card numbers, and expiration dates, so that we can process transactions and contact you as needed.
Please see our Returns Policy for more information.
SECTION 7 – EXTRA TOOLS
We may offer you with access to third-party tools over which we have no control or input.
You understand and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or terms of any kind, as well as without any endorsement. We accept no liability originating from or related to your use of optional third-party tools.
Any use of optional tools supplied through the site is solely at your own risk and discretion, and you should ensure that you are familiar with and approve of the conditions under which the relevant third-party provider(s) supply the tools.
We may also offer new services and/or features through the website in the future (including the introduction of new tools and resources). These Terms of Service will apply to any additional features and/or services.
SECTION 8 – LINKS TO THIRD-PARTY WEBSITES
Third-party materials may be included in certain content, goods, and services offered through our Service.
Third-party links on our site may take you to websites that are not associated with us. We are not responsible for inspecting or analyzing the content or accuracy of third-party materials or websites, nor do we warrant or accept liability or responsibility for any third-party materials, products, or services.
We are not accountable for any injury or damages resulting from the purchase or usage of goods, services, resources, material, or any other transactions conducted through any third-party websites. Please carefully review and understand the third-party’s policies and procedures before engaging in any transaction. Third-party product complaints, claims, concerns, or questions should be directed to the third-party.
SECTION 9 – COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS FROM USERS
If you send us creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use any comments that you forward to us in any medium. We are and shall be under no duty to (1) keep any comments confidential, (2) compensate for any remarks, or (3) react to any comments.
We may, but are under no obligation to, monitor, edit, or remove content that we deem to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that infringes any party’s intellectual property or our Terms of Service.
You agree that your comments will not infringe on any third-party’s rights, including copyright, trademark, privacy, personality, or any other personal or proprietary right. You also agree that your comments will not contain libelous or otherwise unlawful material, nor will they be abusive or obscene, nor will they contain any computer virus or other malware that could interfere with the functioning of the Service or any connected website. You may not use a fraudulent email address, pose as someone other than yourself, or otherwise mislead us or third parties about the origin of any remarks. You are completely responsible for the accuracy of any comments you make. We accept no responsibility or liability for any remarks made by you or any third party.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
ERRORS, INACCURACIES, AND OMISSIONS SECTION 11
On occasion, content on our website or in the Service may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We retain the right, at any time (including after you have completed your order), to rectify any mistakes, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any connected website is erroneous.
Except as required by law, we make no commitment to update, revise, or clarify information in the Service or on any related website, including pricing information. There is no specific update or refresh date applied in the Service or on any linked website that should be interpreted as indicating that all information in the Service or on any associated website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to the other prohibitions stated in the Terms of Service, you are not permitted to use the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe or violate our intellectual property rights or the intellectual property rights of others; and (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate on the basis of gender, sexual orientation, religion, ethnic (g) to upload or transmit viruses or other types of malicious code that will or may be used in any way that will or may be used to affect the functionality or operation of the Service or any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent For breaching any of the prohibited uses, we retain the right to suspend your usage of the Service or any connected website.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We make no guarantees, representations, or warranties that your use of our service will be continuous, timely, secure, or error-free.
We can not guarantee that the results gained from using the service will be accurate or dependable.
You accept that we may discontinue the service for indeterminate lengths of time or cancel it at any moment without prior notification to you.
You expressly acknowledge that your use of the service, or inability to utilize it, is entirely at your own risk. The service and all products and services delivered to you via the service are provided ‘as is’ and ‘as available’ for your use, without any express or implied representation, warranties, or conditions of any kind, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
IgleCreations, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors shall in no event be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because certain states or countries do not allow the exclusion or limitation of responsibility for consequential or incidental damages, our liability shall be limited to the maximum extent permissible by law in such states or jurisdictions.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless IgleCreations and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law.
SECTION 15 – SEVERABILITY
If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, such provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service; such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
For all reasons, the parties’ responsibilities and liabilities accrued prior to the termination date will survive the termination of this agreement.
These Terms of Service are in effect until either you or us terminate them. You may terminate these Terms of Service at any time by notifying us that you no longer wish to utilize our Services or by discontinuing use of our website.
If, in our sole discretion, you fail to comply with any term or provision of these Terms of Service, or we suspect that you have failed to comply, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; and/or we may deny you access to our Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
We shall not be deemed to have waived any right or provision of these Terms of Service if we fail to exert or enforce such right or provision.
These Terms of Service, as well as any policies or operating rules posted by us on this site or in relation to The Service, represent the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any discrepancies in the interpretation of these Terms of Service shall not be held against the party who drafted them.
SECTION 18 – GOVERNING LAW
These Terms of Service, as well as any other agreements under which we provide you Services, will be governed and construed in accordance with the laws of our nation.
SECTION 19 – CHANGES TO TERMS OF SERVICE
The most recent version of the Terms of Service can be seen on this page at any time.
We reserve the right to update, amend, or replace any element of these Terms of Service at our sole discretion by posting updates and modifications to our website. It is your duty to monitor our website for modifications on a regular basis. Your continued use or access to our website or the Service after any modifications to these Terms of Service are posted signifies acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at [email protected].
PRIVACY POLICY
This Privacy Policy describes how iglecreations.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
- Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with our processor Hostinger and Woocommerce.
Order information
- Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Hostinger and Woocommerce.
Customer support information
- Examples of Personal Information collected: name and email address.
- Purpose of collection: to provide customer support.
- Source of collection: collected from you.
- Disclosure for a business purpose: no.
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Hostinger and Woocommerce to power our online store. You can read more about how Hostinger and Woocommerce uses your Personal Information on its homepage.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
- FACEBOOK – https://www.facebook.com/settings/?tab=ads
- GOOGLE – https://www.google.com/settings/ads/anonymous
- BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Hostinger and Woocommerce uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
- Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
Selling Personal Information
Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).
Your rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Hostinger and Woocommerce’s GDPR Whitepaper.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use cookies to optimize your experience on our Site and to provide our services.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:
Girona – Costa Brava
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority. Example: https://ico.org.uk/make-a-complaint/
RETURN & REFUND
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
SHIPPING POLICY
We offer worldwide shipping!
This is an estimated delivery time table:
| Region | Estimated Delivery Time |
| United States | 7 – 20 days |
| Europe | 7 – 20 days |
| Southeast Asia & Oceania | 5 – 18 days |
| Other countries | 10 – 28 days |
Processing time: 2 – 10 days.
Note: There might be some delays in shipping due to COVID-19.
Any items not received within 8 weeks qualify for our full refund!
All orders are subject to product availability. If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order.
The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery, and the number of items ordered.
In addition, your order may be delivered in separate shipments. Additional shipping charges may apply depending on your location and the size of your order.
You are responsible for all taxes applicable to the delivery of your order, including sales tax, value-added tax, customs duties, and excise duties. If there is any damage to the items that you ordered on delivery, you must contact us immediately from receipt of your order.
For more information, please contact us by e-mail at [email protected].
PAYMENT METHODS
We accept payments from all major credit and debit card networks on iglecreations.com.
Accepted Payment Methods
- Visa
- Master Card
- American Express
- Discover
We also accept payments through PayPal, Apple Pay, Google Pay, and Hostinger and Woocommerce Pay.
Ordering
What payment options do you accept?
We accept payments from all major credit and debit card networks, including Visa, Mastercard, American Express, and Discover. We also accept PayPal, Apple Pay, Google Pay, and Hostinger and Woocommerce Pay.
Will I be charged sales tax on my order?
Applicable sales tax will be added automatically to your order if appropriate based on your shipping location. If you do not see sales tax added to your order amount at checkout then you will not be charged sales tax.
How do I apply a gift card code or a promo code at checkout?
At checkout, go to your order summary and enter your code in the text box that says “Gift Card or Discount Code”.
Can I use promo codes with the purchase of already discounted items or sale items?
It depends. Try entering your promo codes at checkout. If applicable, your items will still get discounted further.
Can I use promo codes and/or discounts with gift card purchases?
Discounts and promo codes cannot be used for the purchase of a gift card.
Was I charged twice?
We know what a scary feeling that is! Luckily, your card should only be charged once when your order is submitted.
I get an error message when I enter my shipping and billing addresses. What’s going on?
Error messages are so pesky, aren’t they? If you are receiving one, there may be a problem with your payment information or shipping address. Double check all of your information closely and look for any typos. Sometimes re-formatting the names and addresses in your billing information does the trick!
My order won’t go through. What should I do?
You’re so close to having your dream items headed to you, and then the order won’t submit! It’s the worst feeling. If you’re still receiving an error message after checking over your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.
If you continue to receive error messages, please contact us at [email protected].
I need to change something on my order. How can I do that?
Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! We are always trying to beat our records, which means we process orders fast! Once we initially process your order, we will be unable to change or cancel your order.
Where is my order confirmation?
Yippee! You placed an order! As soon as your order is submitted, you will receive an email confirmation to the email address you entered on your order. If, for some reason, you didn’t get an email, please check your spam folder and add [email protected] to your safe sender list.
How can I track my order?
Once your order has been shipped, you’ll receive a tracking number via email. Note, it can take up to 7 days for shipping activity to update. Have your tracking number at hand? You can track your order’s status here.
Shipping
Where do you ship to?
We offer worldwide shipping!
When will my order ship?
This is an estimated delivery time table:
| Region | Estimated Delivery Time |
| United States | 7 – 20 days |
| Europe | 7 – 20 days |
| Southeast Asia & Oceania | 5 – 18 days |
| Other countries | 10 – 28 days |
Processing time: 2 – 10 days.
Note: There might be some delays in shipping due to COVID-19.
What happen if my item takes too long to ship?
Any items not received within 8 weeks qualify for our full refund!
Returns & Returns
What to do if my item got damaged and issues?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve finished examining your ticket, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Do I need to return the faulty item to get refunded?
You don’t need to return the faulty item to get refunded because we know how annoying it is. And guess what? It means you can keep the item for free!
My item is not faulty but I’m not satisfied with it. Can I return it?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, just contact us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
How long does it take to process my refund?
It normally takes up to 2 days to process your refund. Additionally, you’ll receive a special gift as our way to say sorry.
General
I’m in love with something that’s out of stock! What can I do?
There is a certain devastation that goes along with finding out that the perfect item you had your heart set on are sold out. However, hope is not lost! We may be able to get them back!
To sign up to be notified when/if an item is restocked click on the out of stock item, enter your email in the field and click “Notify Me”!
Do you have any store locations?
Due to COVID-19, we decided to focus primarily on fostering our online store, which means you can shop with us 24/7! Go ahead, get your shop on!
We don’t open any physical store at the moment.
Girona – Costa Brava