Last update: 09/02/2025

In IgleCreations, the safety and quality of our products is a priority. We ensure that each article meets the standards of safety, sustainability and responsible manufacturing, offering a warranty to protect your purchase.

1. Product safety

✅ Safe materials and certificates
of All the products in our store are manufactured with materials approved by international standards, ensuring they are safe for use.

✅ Compliance

  • European union: we Comply with the General Safety Regulation of the Products (GPSR) and specific regulations such as REACH and OEKO-TEX.
  • United states: we Comply with the Law of Safety of Consumer Products (CPSIA) and FDA regulations, when applicable.

✅ Free of harmful substances,
Our products do not contain hazardous substances such as lead, cadmium, phthalates, or dyes azoic in levels that exceed the legal limits.

✅ Responsible use
Each product includes recommendations for use and care will ensure a long and safe experience.

2. Product warranty

📌 Duration of the warranty

  • European union: a 2-year warranty in accordance with the legislation of the EU.
  • United states: limited Warranty of 6 months in case of manufacturing defects.

📌 Coverage of the warranty
Our warranty covers manufacture defects such as:
✅ defective Seams in textiles.
✅ Prints blurry or damaged when you receive the product.
✅ Malfunction of zippers, fasteners or seams premature.

📌 Warranty exclusions
❌ natural Wear and tear from use.
❌ Damage by misuse, improper storage, or wash incorrect.
❌ Modifications or alterations made by the user.

3. How to Request Warranty, or Report a Problem

If you find a defect covered by the warranty, follow these steps:

📩 Step 1: please Send us an email [email protected] with your order number and description of the problem.
📷 Step 2: Attach clear photos showing the defect of the product.
📦 Step 3: we will Evaluate your case and notify you of the solution within 5 working days.

Solution options:
✅ Send a replacement at no cost.
✅ Partial or total refund, as appropriate.

4. Tips for Durability

To maintain the quality and safety of your products, follow these recommendations:

🧼 Wash and properly stored: Follow the specific instructions of each product.
🌿 Avoid prolonged exposure to the sun or moisture: This helps to preserve colours and materials.
🚫 Do not use harsh chemicals: May cause damage to textiles and surfaces.

5. Contact and Support

If you have any questions about security or guarantee, please contact us:

✉ E-mail:[email protected]
📍 Location: Girona – Costa Brava, Spain