Last update: 09/02/2025

Welcome to IgleCreations. These Terms and Conditions of Sale regulate the purchases made in our online shop [www.iglecreations.com]. When you place an order, you agree to the terms and conditions described below.

1. General Information

These terms apply to all sales conducted in Europe and the U.S.

2. Products and Customization

📌 Print-on-Demand:
Our products are produced on-demand via external providers, which means that each item is created after you receive an order, preventing the excess stock and reducing environmental impact.

🎨 Customization and Design:

  • Some pieces may include customization options.
  • The representation of the colours on the screen may differ slightly from the final product due to variations in screens and materials.

⏳ Availability:
If a product is not available after the purchase, we will inform the customer and offer alternative options, including full refund.

3. Pricing and Payment Methods

💳 Price:

  • The prices are indicated in [eur / usd] and include applicable taxes in the EU and the US
  • Does not include shipping costs, which are calculated in the shopping cart before payment.

🛒 Forms of Payment:

  • Credit/debit cards (Visa, Mastercard, AMEX).
  • PayPal.
  • Other methods of digital payment, depending on availability in the customer’s region.

🔐 Secure payments:
All payments are processed through secure gateways. IgleCreations does not store data bank.

4. Shipping and Delivery times

📦 Production & Shipping:

  • The products are manufactured on demand and may take between 2 and 7 business days to occur.
  • Shipping times vary according to the destination:
    • Europe: 5-12 business days.
    • USA: 7-15 working days.

🌍 Areas of Shipping:
Currently we ship to Europe and USA.

📡 Follow-up of the Order:
The customer will receive an e-mail with a tracking number once the order has been submitted.

🚨 Delays and Customs:
The delivery times are approximate. IgleCreations not responsible for delays caused by customs or external factors.

5. Policy Changes, Returns and Refunds

🔄 Returns:

  • We do not accept returns of products without defects, as they are manufactured on-demand.
  • If the product arrives damaged or defective, you must notify [email protected] in a period of 7 days following the reception with photos of the damage.

💰 Refunds:
If the product has a manufacturing defect, we will offer one of the following options:

  • Replacement to you at no additional cost.
  • Full refund.

📌 Cases in which returns are NOT accepted:

  • Errors in the selection of size or color made by the customer.
  • Normal wear and tear with use.
  • Problems related to the perception of the color on screen vs. actual product.

6. Warranty and Liability

✔ Guarantee European (EU):
All products have 2 year warranty for manufacturing defects.

⚠ Disclaimer:
IgleCreations is not responsible for:

  • Improper use of the products.
  • Problems arising from the washing, or incorrect maintenance.
  • Damage caused by carriers after the delivery.

7. Consumer rights and Data Protection

👥 Privacy policy:
we Comply with the General Regulation of Data Protection (RGPD) in Europe and CCPA in the U.S. For more information, see our [Privacy Policy].

📑 Right of Withdrawal:

  • According to EU rules, the customized products and low demand are not entitled to a refund , except for manufacturing defects.
  • If the product is not personalized, you have 14 calendar days to withdraw the purchase.

8. Changes in the Terms of Sale

IgleCreations reserves the right to modify these terms at any time. Customers are advised to check them before every purchase.

9. Contact & Customer Care

If you have any questions about your order or these terms, you may contact us at:

✉ E-mail:[email protected]
📍 Location: Girona – Costa Brava, Spain